RED day to day business support without the cost of hiring staff.
Telephone Answering
Calls answered in your company name by a small team of named Personal Assistants.
What we do:
- Give you a unique number to route calls to – these can be from the number being advertised, or diverted from your office or mobile.
- Program our system to recognise your company name
- Link the number to your details in our database
- Pop up your details when your number rings
- E-mail or text you details of your calls/callers or patch important calls through to you
What you get:
- Enhanced business image – your own team of receptionists
- Better time management – fewer interruptions to the work you are concentrating on
- More business – fewer missed calls and no calls going to voicemail
- Reduced overheads – no need to hire/manage your own staff
Diary Management
Online appointments managed by a team of professional Personal Assistants.
What we do:
- Provide you with a secure online diary or log in to yours
- Add or amend your appointments
- Colour-code entries for multiple users
- E-mail confirmation of diary changes
What you get:
- Enhanced business image – your own professional PA managing your appointments
- More time – no need to manage your own diary
- More opportunities to meet with new and repeat clients
Order Taking
Sales and payment processing from £2 per order.
What we do:
- Access your products/treatments/services information
- Quote prices or give estimates
- Sell your services or products
What you get:
- A telephone sales team
- Immediate sales without your intervention
- Increased income by offering a channel to internet-wary clients
Administration/E-mail Management
Relieving you of simple admin functions. Call for quote.
What we do:
- Log into your server or receive forwarded e-mails here at RED
- Update your diary where appropriate or
- Call back the person to answer a query, make an appointment or confirm work under way
What you get:
- Smarter working practice – tedious admin dealt with promptly and efficiently
- Enhanced business image – having your own PA
Helpdesk
For membership queries or logging customer issues. Call for quote.
What we do:
- Create procedures and FAQ’s
- Log caller details and problem ticket numbers when appropriate
- Reset passwords or explain processes
- Deal with callers as you would do it yourself
What you get:
- Peace of mind
- More time to work on your business
- Satisfied clients/members
Telemarketing
Appointment setting/data cleansing. Call for quote.
What we do:
- Learn about your business
- Log into your server or receive contact spreadsheets
- Call contacts to follow-up on direct mail, e-mails or previous conversations
- Keep information up to date
What you get:
- Updated contacts database
- Potential new business meetings
- Updated CRM follow-up events
- More time to work on your business
Fulfilment
Dispatch brochures/direct mail as part of your marketing strategy. Call for quote.
What we do:
- Learn about your business
- Log into your server or receive contact spreadsheets
- Post brochures/mail shots/letters to contacts
What you get:
- More time to work on your business
Telesales
Product sales/event bookings/service appointments. Call for quote.
What we do:
- Learn about your business
- Contact your clients
- Update database
- Process payments
What you get:
- Increased sales
- New appointments
- Increased event attendance
- More time to work on your business